Predictive Dialer Software| IQ Autodial

A predictive dialer is a smart and automated outbound voice calling system, which is used to increase the efficiency of agents in a calling center. It makes calls to various telephone numbers from a contact list and connects only answered calls to the agents waiting to get bridged. It doesn’t allow an agent’s time get wasted on listening to dial tones of unanswered calls, invalid numbers and fax machines.

Some predictive dialer systems have smart features to detect calls which are picked by answering machines and sort them by dropping a pre-recorded voice message. It has a main objective to improve the agent occupancy rate by increasing the amount of time an agent spends talking in an hour.

[Note: Agent Occupancy Rate = Agent Total Talk time /Agent Total connect time]

Working of predictive dialer and its algorithm

It is quite tricky to manage the number of answered calls for available agents, but a predictive dialer can bridge answered calls to agents. And if an agent isn’t available, a pre-recorded audio message is dropped; the dialer needs minimize the drop rate. The algorithm of predictive dialer software works as follows:

• Calculating the average ring time (time taken to pick up calls) and talk time. 
• Feeding this data to predict when an agent is available to answer next calls. 
• Consecutively, it also keeps a track of all pick-and-drop calls in a dialing session. 
• Anticipating the number of free agents and the drop rate, and optimizing the dialer rate. 

These parameters help to manage the dialing rate effectively and minimize the occurrence of drop calls when no agent is available.

Who can use these systems?

If your business needs a calling system to fulfill the requirement of calling large number of clients, then predictive dialer is the solution that has everything you want for your business. These systems are used for various applications such as:

• telemarketing, 
• market research, 
• debt collection, 
• customer service follow-up 

Predictive dialers can be used by:

• Businesses looking for generating leads during outbound sales can install these systems to maximize the efficiency of calling agents performance. 
• Call centers like BPOs, telesales companies, etc. 

As these systems don’t give much time for research during calls, so they can’t be much useful for businesses offering high-valued items. Companies that follow procedures of productive conversation with customers may not find these systems as the right solution.

Summary

Predictive dialer systems are game changers in the field of telecom services. IQ Autodial provides the best predictive dialer software that can enhance agent productivity by 100-200%. So just call us at 1-844-237-9631 and get the best telecom solutions from us.